US-Delaware → Electric > Regulatory

DE (E) Customer Protection (DE-E-110)

This course was carefully designed to teach students on the Delaware Public Service Commission's Electric Supply 3001 Rules. All brokers, suppliers and brokers marketing to residential customers must be trained on these rule requirements.

****Part A – Customer Protection ****
In Part A, the student gets a broad overview of some general marketing "do's and don'ts" that fall into the category of false, unfair, misleading or deceptive marketing practices. Then the course focuses on specific rule examples of acts and practices agents, brokers and Suppliers may not engage within Delaware. The unit also details the Supplier's obligation to train its agents on consumer protection and other regulations. Finally, Part A concludes by reviewing the consequences for violating these rules.

Part A covers part of the following rule section:
• 3001 Section 10.0 – Customer Protection

****Part B – Customer Protection ****
In Part B of the Customer Protection rule section, the student learns about slamming and cramming, related complaint handling procedures and ends on the requirements associated with contract assignments.

Part B finishes covering the following rule section:
• 3001 Section 10.0 – Customer Protection

This course takes approximately 60 minutes to complete. There will be a short quiz at the end of the course. On successful completion of the quiz, you will receive a certificate.

Commodity: Electric

  • Part A - Customer Protection
  • Part B - Customer Protection
  • Quiz
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year