This course was developed by our licensed attorneys and regulatory experts. This course was carefully designed to teach students on the Delaware Public Service Commission’s Electric Supply 3001 Rules. All brokers, suppliers and brokers marketing to residential customers must be trained on these rule requirements.

****Part A – Contracts; Contract Summaries; Renewals & Change Notices ****
In Part A the student learns about the minimum contract requirements. This course details what information must be included in all supplier contracts. The student learns that whatever language is used to communicate with the customer during the sales practice must be the same language used in the customer contract. This course also identifies what information must be included in fixed and variable rate contracts. The student also learns other additional contract and contract summary requirements including rescission period and customer relocation rules.

Part A covers the following rule sections:
• 3001 Section 6.0 - Electric Supplier Contracts & Contract Summaries

****Part B – Contracts; Contract Summaries; Renewals & Change Notices ****
Part B begins by learning that the supplier must provide customers with written directions on how to access variable price information and when variable price information must be made available to customers. This part also examines the format such price information must be displayed as well as what and when documents must be provided to customers.

The course next explores what rules suppliers must follow when handling contract renewals for residential and small commercial customers. This includes learning the time window of when renewal notices must be sent and what occurs if customer fails to respond to renewal notice. The course also examines rules that apply to fixed or variable contracts and customer notice rules that apply to contract cancellations or expirations. The course also examines what information must be included in the customer notices as well as timeframe around when customer notice must be provided.

Part B covers the following rule sections:
• 3001 Section 7.0 - Notice of Change in Variable Price
• 3001 Section 8.0 - Contract Renewal for Residential & Small Commercial Customers
• 3001 Section 9.0 - Notice Of Change In Fixed Price Or Material Terms; Expiration; & Cancellation


This course takes approximately 60 minutes to complete. There will be a short quiz at the end of the course. On successful completion of the quiz, you will receive a certificate.