****Part A – Customer Choice****
Part A explores the basic principles of competitive energy choice shopping. With the introduction of supply competition, consumers choose who provides their electric or natural gas supply. The student learns that customers can continue to purchase their electricity from their utility company or from entities called competitive electric suppliers.

This course also identifies the reasons people may shop and the different ways a consumer may hear about existing supplier offers. We will also review a sample shopping website that customers may go to find electric suppliers within the customer’s service territory.

****Part B – Regulators & Policy Advocates****
Part B provides a high-level look at the institutions and entities that are the source of the laws and rules applicable to Delaware’s retail electric industries. It also introduces some of the entities attempting to influence and shape (with varying degrees of success) energy policy in Delaware. The course provides a high-level understanding of the state's primary institutions and organizations involved in retail energy policy.

The course identifies the entities responsible for passing the laws that apply to retail energy suppliers and the avenues available to the Governor to influence energy policy within the state. The course introduces the agencies whose work most impacts the energy industry, including the state regulators and other actors that frequently engage on policy issues concerning retail electric choice.

****Part C – Electric & Gas Utility Bills****
Part C of this course identifies the electric utilities within the state where energy shopping is available. This section also provides some key facts about each utility, including reviewing the utility's service area footprint. Next, the student can examine some sample customer bills to identify and locate key bill components.

This course takes approximately 90 minutes to complete. There will be a short quiz at the end of the course. On successful completion of the quiz, you will receive a certificate.